Contact Audia
Questions, bugs, billing, or a feature you want built. You get a reply from the person who wrote the app.
audiaautomation@outlook.com: the fastest route for anything to do with your account, billing, a failed upload, or a bug. Include your account email and, if it is an upload problem, the platform and roughly when it happened.
Social
Instagram: @audiaautomation
TikTok: @audiaautomation
Direct messages are read, but email is better for anything that needs your account looked at.
Feature requests
The roadmap moves based on what producers actually ask for. If something is missing, send it: requests that come up repeatedly get built first.
Before you write in
Several common questions are already answered in the setup guide and on the pricing page. If you are troubleshooting a specific platform, the guides cover YouTube, BeatStars, SoundCloud, Airbit, TikTok and Instagram individually.
What to expect
Audia is run by a small team, so replies come from a person rather than a queue. Most messages are answered within one working day, and anything that stops you publishing is treated as urgent. If you have not heard back within two working days, reply on the same thread. It is more likely that the mail was filtered than ignored.
Reporting an upload problem
Upload failures are usually specific to one platform, so the more precise you can be, the faster it is fixed. Useful details are: which platform failed, whether the beat was part of a batch, whether it was scheduled or immediate, the approximate time it ran, and whether the same beat has published successfully before. If the app showed an error, a screenshot of it is worth more than a description.
If a platform has revoked its connection, which happens when you change a password or remove access in that platform's own settings, reconnecting the account inside Audia usually fixes it without any help from us.
Billing and refunds
Subscription changes, cancellations and refund questions all go to the same address. Include the email address on the account so the subscription can be found. Cancelling stops the next payment and leaves your access running until the end of the period you have already paid for; see the pricing page for what each plan includes.
Legal and privacy
For data questions see the privacy policy. For terms of use, licensing and visualiser rights see the terms of service.